About our return and refunds

• 

  airsoftt customer Staff member

  7/16/26, 3:36 PM

  Return & Refund Policy – Airsoft Tactical Store

  Last Updated: 2026.7.16

  This return and refund policy applies to all airsoft guns, tactical devices, outdoor gear, spare parts and accessories purchased on our official website. It complies with the EU Consumer Rights Directive, UK Consumer Contracts Regulations and international cross-border e-commerce consumer protection rules.

  1. Return Eligibility & Time Window

  • EU / UK Customers: 14-day statutory cooling-off period after package delivery. Orders can be canceled or returned without explanation within the period.

  • USA, Canada, Australia & Other Countries: All return or exchange requests must be submitted within 30 calendar days after receiving the goods.

  To qualify for return or exchange, all items must be unused, unmodified, undamaged, with complete original packaging, original manuals, full accessories and tags. A valid RMA (Return Merchandise Authorization) number is required before returning any goods.

  2. Non-Returnable Items & Disqualified Situations

  The following items arenon-refundable and non-returnable under any circumstances:

  • Consumable products: BB pellets, gas canisters, silicone oil, batteries, cleaning solutions and other disposable supplies;

  • Custom engraved, personalized and customer-modified products and parts;

  • Products damaged by improper operation, unauthorized disassembly, modification, dropping or water damage;

  • Final sale / clearance items marked “No Return”;

  • Packages seized, detained, abandoned or destroyed by local customs;

  • Returns without valid RMA number or trackable shipping information.

  3. Return Cost & Liability Rules

  3.1 Customer-initiated Returns (Change of mind, unsuitable size, personal reasons)

  The buyer shall bear all international return shipping fees, import duties, VAT and customs clearance fees. No restocking fee will be charged. The original shipping cost paid for the initial order is non-refundable.

  3.2 Store-initiated Returns (Damaged in transit, wrong item, factory defect)

  We will fully cover the return shipping cost. Customers are eligible for a full refund or free replacement with zero service fee. We will compensate reasonable customs taxes paid by the buyer upon receiving the package.

  4. Return & Refund Process

  Step 1: Submit Request – Contact our support team via official email with your order ID, product photos and return reason. We will respond within 24 working hours.

  Step 2: Get RMA Authorization – We will issue an official RMA number after review. Please mark the RMA number clearly on the outer package. Returns without RMA numbers will be rejected directly.

  Step 3: Send Back Goods – Ship the items via traceable international shipping and keep the tracking record. We are not responsible for lost packages without valid tracking information.

  Step 4: Refund/Exchange Processing – After warehouse inspection and confirmation, refunds or replacements will be processed within 7–14 business days. The refund will be returned via the original payment channel.

  5. Customs & International Trade Notice

  All import duties, taxes and customs fees paid by the buyer for the original shipment are non-refundable. Customers are responsible for confirming the local legal regulations of airsoft products before purchase. We are not liable for any package detention or confiscation caused by local laws.

  6. Limited Warranty

  We provide a 90-day limited factory warranty for all original manufacturing defects. The warranty is void if the product is disassembled, modified, improperly used, or damaged by human factors.

  For any inquiries about our return policy, please contact our customer support team.

  WhatsApp : +86 18762410720

  E-mail:airsoftt@163.com

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